We reconcile all transactions on our system with operators and payment gateways on transaction + 3 working day (excluding Sundays & holidays) basis. All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and will be granted by the system within 3 working days from the date of transaction and a confirmation mail will be sent to your email id registered with us. In case we are unable to provide you the service due to any reason a refund will be processed within 3 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 days to post a credit to your account.
This will be followed in all cases, however, for cases where you have received a success confirmation but you have not received your service activated, or any other case you are welcome to log a complaint by opening a support ticket https://simar.hodo.in/support or by sending a mail to hodo@hodo. in and we will provide you a quick resolution.
In cases, where you are not satisfied with the resolution. You may submit an escalation ticket by choosing "Escalate your Complaint" in the support page. Escalation requests will be accepted only after 7 days of the transaction.
Kindly note, in all cases our liability is only restricted to providing you a refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed transaction on our system.